FAQs

Is your site secure?

Yes, you can shop with IsabellaMedia.com with confidence. We secure our store with secure socket layer encryption.

 

When will I receive my merchandise?

Books should generally be received within 3 days to most metropolitan areas and up to 9 days for rural deliveries unless an expedited delivery method was selected.

 

What payment methods do you accept?

We accept all major credit cards as well as PayPal and Gpay.

Refunds & Credits

We do our best to ship only top quality product. In the event that your order contains damaged or defective merchandise, we will refund the portion of the order for the damaged or defective book(s). If the amount is less than or equal to $50.00, an electronic coupon will be issued, redeemable on a future order. If the amount is over $50.00, you will have the option of an electronic coupon, a credit back to your credit card or, for OAC customers, a credit to your account.

If your order arrives and you notice a shortage, shipping damage or other error, you must report it within 15 days of receipt of the product. Please report order issues to info@isabellamedia.com. Be sure to include your order number and a description of the issue.

Please do not return shipments to our facility without contacting our customer service team. Please note, if you cancel an order after the product has been processed or shipped from our warehouse, you will be responsible for the freight costs (both ways) as well as a 15% restocking fee.

Calculating Shipping Charges

An estimated shipping charge is applied to your order once you begin the checkout process. This rate is based on UPS ground rates and is only an estimate for your order. It will also be indicated on the order confirmation sent to you via email once the order is submitted. This is only a confirmation of your chosen titles; this is not a final invoice. You do have the option to use your own shipper.

When your order is packed and ready to ship, final shipping costs are calculated based on the actual size/weight of the shipment. Your credit card is not charged with the total order cost until the actual shipping charges are applied.

You will receive a statement by email indicating the total costs when your items are ready to ship. Please refer to the order number on this document if contacting our customer service regarding the order.

Estimating Shipping Times

Order delivery times vary based on many factors, such as shipping destination, proximity to urban centers, and size of the order placed.

Most orders are packed and ready to ship within 3-5 business days, depending on the size of the order.